Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Prentora Ltd, a company registered in England and Wales with company number 16785749 ("Prentora," "we," "us," or "our") governing your use of our website and related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our Services.

2. Eligibility and Account Registration

2.1 Age Requirements

You must be at least 16 years old to create an account and use our Services. If you are under 18, you represent that you have your parent or legal guardian's permission to use the Services.

By creating an account, you confirm that you meet these age requirements. We do not knowingly collect information from users under 16. If we discover that a user under 16 has registered without verified parental consent, we will terminate the account and delete their data in accordance with our Privacy Policy and UK GDPR obligations.

2.2 Account Creation

To access certain features of our Services, you must create an account. You agree to:

Provide accurate, current, and complete information during registration
Maintain and update your information to keep it accurate and current
Maintain the security of your password and account
Notify us immediately of any unauthorized use of your account
Accept responsibility for all activities that occur under your account

2.3 Account Security

You are responsible for safeguarding your account credentials. You may not share your account with others or allow others to access the Services through your account. If you suspect unauthorized access to your account, contact us immediately at [email protected].

2.4 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or any other reason at our sole discretion, with or without notice.

2.5 Data Protection

We process your personal data in accordance with UK GDPR and the Data Protection Act 2018. For detailed information about how we collect, use, and protect your data, please review our Privacy Policy. By using our Services, you acknowledge that you have read and understood our Privacy Policy.

Your rights under data protection law include:

Right to access your personal data
Right to correct inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to lodge a complaint with the Information Commissioner's Office (ICO)

To exercise these rights, contact us at [email protected].

2.6 Security Measures

To protect the security and integrity of our platform, we collect device and network identifiers when you use the Services. This data is used to prevent fraud and defend against fraudulent chargeback claims. For full details, see our Privacy Policy.

3. Course Purchases and Access

3.1 Course Enrollment

When you purchase a course on Prentora, you are purchasing a limited, non-exclusive, non-transferable license to access and view that course for personal, non-commercial educational purposes.

3.2 Lifetime Access

When you enroll in a course, you receive lifetime access to that course content, subject to these Terms and the following exceptions:

Legal or policy violations (e.g., copyright infringement claims)
Violation of these Terms or our Community Guidelines
Fraudulent payment or chargeback abuse
Course removal by the instructor or Prentora
Account termination for Terms violations

3.3 License Restrictions

Your license to access course content does NOT include the right to:

Reproduce, distribute, or sell course content
Share your account or course access with others
Publicly display, perform, or broadcast course content
Create derivative works from course content
Use course content for commercial purposes
Remove or modify copyright notices or watermarks
Use automated tools to access or download content (e.g., bots, scrapers)

3.4 Course Changes and Removal

Instructors may update course content at any time. We do not guarantee that courses will remain unchanged or available indefinitely. If an instructor removes a course you have purchased:

We will provide at least 30 days' advance notice where reasonably possible
You will retain access during the notice period
If a course is removed within 90 days of your purchase, you may request a full refund
For courses removed after 90 days, no refund obligation exists unless the content was defective or not as described

4. Pricing, Payments, and Refunds

4.1 Pricing

Course prices are set by instructors and displayed in your preferred currency. Prices may vary based on promotions, discounts, or regional pricing. We reserve the right to change prices at any time, but price changes will not affect courses you have already purchased.

4.2 Taxes

For most jurisdictions, all applicable taxes (such as VAT or GST) are included in the displayed price. For purchases made from the United States and Canada, applicable sales tax will be calculated and added at checkout based on your location.

4.3 Payment Processing

We use third-party payment processors to process payments. By providing payment information, you:

Represent that you are authorized to use the payment method
Authorize us to charge the payment method for the purchase amount plus applicable taxes (where not included in the price)
Agree that our payment processors may store your payment information for future purchases

We are not responsible for payment processing errors, delays, or security breaches that occur within our payment processors' systems. However, this does not affect your statutory rights under UK consumer protection laws, including your rights under the Consumer Rights Act 2015 and Payment Services Regulations 2017.

4.4 Refund Policy

Effective: 19th March 2026

Cancellation Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a statutory right to cancel within 14 days of purchase. However, by providing express consent at checkout to access the course immediately, you acknowledge that you will lose your right to cancel once you begin accessing the course content (watching videos, downloading materials). This does not affect your rights under the Consumer Rights Act 2015 if the content is faulty or not as described.

Discretionary Refunds

You may request a refund within 14 days of purchase if the following condition is met:

You have watched or downloaded no more than 3 videos from the course

How to Request a Refund: Refund requests must be submitted through your account on our platform. Navigate to your purchase history and select the course for which you wish to request a refund. We will review your request and respond within 5 business days. Approved refunds will be processed to your original payment method within 14 calendar days.

Refund Exclusions: The following purchases are not eligible for refunds:

Courses purchased more than 14 days ago
Courses where you have watched or downloaded more than 3 videos

Refund Abuse: We reserve the right to refuse refunds or suspend accounts if we detect patterns of abuse, such as repeatedly purchasing and refunding courses.

5. User Conduct and Community Guidelines

5.1 Prohibited Uses

You agree NOT to use our Services to:

Violate any applicable laws or regulations
Infringe intellectual property rights of others
Post or transmit harmful, offensive, defamatory, harassing, or discriminatory content
Engage in spam, phishing, or fraudulent activities
Upload viruses, malware, or other malicious code
Attempt to gain unauthorized access to our systems or other users' accounts
Scrape, crawl, or use automated tools to access our Services
Impersonate any person or entity
Interfere with or disrupt the Services or servers
Use the Services for any commercial purpose without our written permission

5.2 User-Generated Content

You may post reviews and other content ("User Content") on our platform. By posting User Content, you:

Grant Prentora a worldwide, non-exclusive, royalty-free license to use, display, reproduce, modify, and distribute your User Content in connection with operating and promoting the Services for the duration that your account remains active and for a reasonable period thereafter for archival and legal compliance purposes. If you delete your account, we will anonymize or remove your User Content within 90 days, except where retention is required by law.
Represent that you own or have the necessary rights to the User Content
Warrant that the User Content does not violate these Terms or infringe any third-party rights
Understand that your User Content may be publicly visible to other users

5.3 Content Moderation

We reserve the right (but have no obligation) to monitor, review, edit, or remove any User Content that violates these Terms or is otherwise objectionable, without prior notice.

5.4 Greenlight Voting

The Greenlight system allows users to vote on proposed courses. By participating in Greenlight voting, you agree to:

Cast votes honestly based on your genuine interest in the course
Not manipulate voting through multiple accounts or automated means
Understand that Greenlight votes are not binding commitments to purchase
Understand that your votes may be used for platform analytics and course recommendations

6. Intellectual Property Rights

6.1 Prentora's Intellectual Property

The platform itself, including all software, design, user interface, text, graphics, logos, trademarks, and functionality of the Services (excluding course content created by instructors), is owned by Prentora or our licensors and is protected by copyright, trademark, and other intellectual property laws. This includes but is not limited to:

The Prentora website and platform software
The Prentora brand, logo, and trademarks
The platform's design, layout, and user interface
Platform features such as the Greenlight voting system
Documentation, help content, and marketing materials created by Prentora

This section does not apply to course content created and uploaded by instructors, which is addressed in Section 6.2 below.

6.2 Course Content Ownership

Course content is owned by the respective instructors or their licensors. Instructors grant Prentora the right to distribute their course content through our platform. Your purchase of a course grants you only the limited license described in Section 3.

6.3 Trademarks

Prentora, the Prentora logo, and other Prentora trademarks are the property of Prentora Ltd. You may not use these trademarks without our prior written permission.

6.4 Intellectual Property Infringement

We respect intellectual property rights and comply with our obligations under the Copyright, Designs and Patents Act 1988 and the E-Commerce Regulations 2002.

Reporting Infringement: If you believe content on our platform infringes your intellectual property rights, submit a takedown request to [email protected] including:

Proof of your ownership or authorisation to act on behalf of the rights holder
Clear identification of the work you claim is being infringed
Location of the allegedly infringing material on our platform
Your contact details (name, address, email, telephone)
Statement that you believe in good faith that the use is unauthorised
Statement that the information provided is accurate
Your signature (electronic or physical)

Our Process:

We will acknowledge your request within 2 business days
We will assess the claim and may temporarily suspend access while investigating
We will notify the account holder and provide opportunity to respond
We will make a determination within 10 business days

Counter-Notice: If your content is removed following an infringement claim, you may submit a counter-notice to [email protected] within 10 business days explaining why you believe the content does not infringe.

Repeat Infringers: We will terminate accounts that repeatedly infringe intellectual property rights. An account will be considered a repeat infringer after 3 substantiated infringement claims.

7. Third-Party Services and Links

Our Services may contain links to third-party websites, services, or resources that are not owned or controlled by Prentora. We are not responsible for the content, privacy policies, or practices of third-party services. You acknowledge and agree that Prentora is not liable for any damage or loss caused by your use of third-party services.

8. Disclaimers

8.1 Services Provided "As Is"

OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

Consumer Rights Protection: Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under UK law. Your statutory rights under the Consumer Rights Act 2015 are not affected, including your rights to digital content that is of satisfactory quality, fit for purpose, and as described.

8.2 No Guarantee of Results

We do not guarantee that you will achieve any specific results, skills, or outcomes from taking courses on our platform. Your success depends on many factors, including your effort, commitment, and existing skills.

8.3 Course Content Accuracy

While we encourage instructors to provide accurate and up-to-date content, we do not verify the accuracy, completeness, or reliability of course content. You use course content at your own risk.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRENTORA, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF £100 GBP OR THE AMOUNT YOU PAID TO PRENTORA IN THE 12 MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.

Exceptions: Nothing in this section excludes or limits our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Breach of the terms implied by the Consumer Rights Act 2015
Any other liability that cannot be excluded or limited under UK law

10. Your Responsibilities

You are responsible for your use of our Services and any consequences arising from:

Your breach of these Terms
Your User Content posted on our platform
Your infringement of any third-party rights
Your violation of applicable laws while using our Services

If your actions cause Prentora to face legal claims or incur costs, you may be liable for those claims or costs to the extent caused by your breach of these Terms or applicable law. This does not require you to pay our legal costs for defending claims unless you have acted unlawfully or in breach of these Terms.

This section does not apply where your actions are covered by consumer protection legislation or where liability cannot be imposed under applicable law.

11. Modifications to Terms and Services

11.1 Changes to Terms

We may modify these Terms at any time by posting the revised Terms on our website and updating the "Last Updated" date. Material changes will be notified to you via email to the address associated with your account and by prominent notice on our platform. It is your responsibility to maintain a current email address. If email is undeliverable, platform notice will be deemed sufficient. Your continued use of the Services after changes become effective constitutes your acceptance of the revised Terms.

11.2 Changes to Services

We reserve the right to modify, suspend, or discontinue any part of our Services at any time, with or without notice. If we discontinue the Services entirely, you will receive a pro-rata refund for any courses purchased within the prior 90 days. We will not be liable to you or any third party for any other modification, suspension, or discontinuation of the Services, except as required by applicable law.

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. You agree to the exclusive jurisdiction of the courts of England and Wales for any disputes arising out of or relating to these Terms or the Services.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to try to resolve any dispute informally by contacting us at [email protected]. We will make reasonable efforts to resolve the dispute within 60 days.

13.2 Legal Proceedings

If we cannot resolve a dispute informally, either party may commence formal legal proceedings in accordance with Section 12 (Governing Law and Jurisdiction).

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our Services, constitute the entire agreement between you and Prentora regarding your use of the Services.

14.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

14.3 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

14.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms or any rights under these Terms without your consent.

14.5 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights.

14.6 Survival

Sections that by their nature should survive termination of these Terms will survive, including but not limited to Sections 3, 6, 8, 9, 10, and 12.

15. Contact Us

If you have any questions about these Terms, please contact us:

Prentora Ltd Company Number: 16785749 Registered in England and Wales 15 Peregrine Crescent Manchester M43 7TA United Kingdom Email: [email protected]